Available Permanent Positions

Inside Sales / Customer Service Representative-Mississauga, ON CAN

POSITION PURPOSE:  To provide superior customer service to customers and sales representatives by handling incoming calls, customer account updates, answering customer inquiries, entering written and verbal fabric orders, data entry, scheduling appointments for sales reps, offering reselect options to customers and verifying orders.
 

Qualifications: 

•  Bachelor’s degree or equivalent experience.
• Minimum of 2 years of previous customer service experience required.
• Must have excellent customer service skills.
• Ability to multi-task.
• Ability to work under pressure on time sensitive issues.
• Positive, professional, friendly, and customer focused attitude.
• Ability to plan and prioritize workload.
• Must have MS Word, Excel, Outlook, PowerPoint proficiency.
• Must have a desire to work in a fast-paced environment.
• Textile Industry experience is a plus. 

ESSENTIAL FUNCTIONS AND KEY ACTIVITIES:

• Be familiar with the Outside Sales Core Competencies.
• Facilitate the sales process by providing excellent customer service, add-on selling, informational gathering, probing, offering reselects, relationship building with clients.
• Answer incoming calls and complete outbound calls in a timely manner.
• Process verbal and written fabric orders by typing information into the order processing system.
• Monitor reports, providing information to customers, maintaining customer accounts, responding to customer voice mails and e-mails, providing feedback to the Outside Sales Department, information sharing capability within CRM database
• Interact with various departments on a regular basis – Credit, Purchasing, Design, Warehouse, IT.
• Continuously increase product, technical, and system knowledge in order to assist internal and external customers.
• Assist outside sales team with special requests and/or management with presentations or events hosted in the showroom.
• Maintain showroom appearance and organization as well as sample inventory.
• Assist walk-in and/or by appointment customers with needs.
• Observe and obey all company safety procedures and practices

 

Sales Representative

Toronto Canada

 

The ideal candidate will be highly motivated, possess strong people and communication skills, have a positive attitude, and be self-motivated.  If you have the drive and related experience to excel in Contract Textiles Sales, we encourage you to apply!

Our major products include woven fabrics, polyurethanes, panel, and cubicle cloth, as well as extensive custom services. We are the leader in providing customized card programs for the furniture manufacturing market, and offer an Award Winning selection of patterns designed specifically for today’s Architectural and Design contract market.

 

Qualifications:

·         Bachelor’s Degree

·          2-3 years of industry experience in a contract/ commercial market. 

·         Candidates with experience selling contract textiles or dealer sales persons highly desired. 

·         IIDA and/or NEWH membership or affiliation desired. 

·         Must live in Toronto

·         Excellent presentation Skills Required

·         Must be computer proficient

 

ESSENTIAL FUNCTIONS AND KEY ACTIVITIES:

 

·         Establish account base according to A, B, C model.

·         Meet sales targets and expense budgets.

·         Manage territory based on Dashboard metrics.

·         Schedule and travel to appointments.

·         Attend required trainings. (Minimum of 2 per year.)

·         Learn and apply new product information to include development of creative, informative presentations and completion of product quizzes.

·         Brand building including industry involvement (IIDA/NEWH), alliance partnership activities and establishing and participating regularly in a leads group.

·         Maintain customer accounts with accurate information including any personnel changes.

·         Respond to customer voice mails and emails.

·         Execute suggestive selling activities.

·         Create and maintain relationships with potential and current clients.

 

Project Manager

Location: Vaughan, Ontario

Rate: Salary TBD

Job Description

Job Summary: Project leader in the program Management and APQP process. Provide ongoing Engineering support to production.

Major Accountabilities:

• Act as project leader in the program management and APQP process
• Determine and monitor all project goals
• Develop and conduct project feasibility studies for designs and achieve key milestone dates
• Document project management checklist and approvals (procedure#4.2)
• Recommend and prepare release documents for prototypes, new projects, pilots, engineering changes and miscellaneous orders
• Requisition tooling, capital and tryout material for projects
• Provide customer support on an as needed basis
• Follow up all facets of the project from cell layout, launch and run at rate
• Assist in preparing Quotations
• Value analysis and value engineering ideas
• Familiarity and ability to provide assistance with F.M.E.A’s and other process engineering functions,
• Monitor and assist suppliers and internal support on meeting project goals
• Asses and implement continuous improvement projects in relation to current or future project planning
• Abide by  all company polices including, but not limited to the following; Health and safety,Quality and Environmental Systems, Human resources policies, and  Martinrea Employee Handbook
• Ensure compliance with all applicable codes, standards and legislation including Environmental Legislation, O. Reg 851 for Industrial  Establishments, and the Occupational Health and Safety Act (with emphasis on Section 28, (1) (a)-(d), (2) (a)-(c)).

Desired Skills and Experience

Knowledge and Skills (Education):

• Post Secondary Education (CommunityCollege or Undergrad Degree) in the one of the following:
  • Engineering
  • Manufacturing (Tooling)
• 5 years experience in manufacturing/ tooling; 3 years program management experience; P.Eng or P.M.P. designation preferred
• Strong communicator in the English language, both written and oral Excellent organizational skills, and attention to detail
• Strong time management skills
• Fluent in Microsoft Office (Excel, Word, and Powerpoint)
• Comfortable to present to customer and/or large groups
• Extensive knowledge of CAD software (AutoCAD, Solidworks, Catia, UG)

 

Receiving / Shipping Administrator (HL-RSA)

Location: Queen St. & Airport Rd., Brampton, ON

Rate: $16.97 / hour

Hours: Days, Afternoons, Weekends

**Candidate must be flexible with shift times

A & D Sales Representative (CV-AD)

Location : Jane St. &Langstaff Rd., Vaughan, ON

Salary: TBD

Date Posted: 24/11/14

 

Role and Responsibilities:

 

-Supporting customers by providing detailed information/specs on the company's range of products in the territory

-Identify and build long term relationships within the architectural and design community

- Building relationships with existing clients as well as potential clients within a specific geographic market

-Creating and delivering design solution presentations

-Providing post-sale customer service

-Providing result reports---daily call reports, weekly work plans, and monthly and annual territory analyses

-Maintain professional and technical knowledge by attending Trade Shows, educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

 

Qualifications and Education Requirements:

Related post-secondary education

    3-5 years working within Architectural Design community

 

Preferred Skills:

 Customer Service Skills

    People and goal oriented

Email resume to address provided or fax resume to 905-970-0999. For more information contact our office at 905 230 5627.

 

Position Details:

•            Responsible for all administrative functions involving SAP system

•            Requires shift flexibility, potential candidates will be required to work weekend, afternoon, and or day shifts as well as overtime as required by the business

 

Seeking candidate with the Following Qualifications:

•            Strong communication skills; both written and verbal

•            Excellent knowledge of MS Word, Outlook, and Excel, as well as other applications such as, Internet Explorer

•            Prior experience with SAP, WMS, MS Office

•            Experience with data analysis and KPI measurement tracking

•            Excellent interpersonal and motivation skills

•            Ability to work under tight commitment guidelines

•            Ability to manage multiple tasks and assignments

Interested candidates are to email resume to address provided or fax their resumes to               905-970-0999. For more information please contact our office at 905-230-5627.

 

Sales Rep(TP-SR)

Location: Jane St & Langstaff Rd, Vaughan , On
Hours: Mon- Fri 8am - 5:30pm and Saturday's on rotating basis
Salary $15-$18/Hr.

Posted Date: 10/08/14

Seeking a candidate with the following qualifications:
Role and Responsibilities:
-Selling slabs by providing detailed information/ specs on the company's range of products
- Providing post -sale customer service
-Recommending measures to improve quality of service, increasing efficiency of department
- Must have excellent communication skills
- Must have experience with slab/ Marble and stone industry
 
Interested candidates are to send their resumes to email provided or fax resumes to 905.970.0999. For more information please call our office 905.230.5627.

 

 

Service Manager (TR-SM)

Location: Renforth & Eglinton, Mississauga, ON
Rate: $20.00/hour
Hours: 9:00am-5:00pm Monday to Friday (hours may vary)
Posted Date: 10/09/14

Job Duties:
•  Conduct morning brief and manage team goals and tasks
•  Final quality check on repaired watches
•  Back up support to queued customer service calls
•  Direct support to preferred customers via email and phone
•  Handle up to 4 email accounts
•  Invoicing and shipping (daily)
•  Processing payments and following up with outstanding accounts when requested by management
•  Process parts orders on a weekly basis and follow up

Seeking Candidates with the Following Qualifications:

•Must have 2-5 years experience in a similar role
•Experience managing others in a service/ repair industry (preferably experience with warranties)
•  Ability to manage strict deadlines
•  Must be organized and able to self-manage in a fast paced work environment
•  Must be versatile and able to manage various responsibilities
•  Delegate tasks according to company needs
•  Must be a fast learner
•  Position will require candidate to acquire a great deal of knowledge surrounding various warranties
•  The ability to prioritize, complete multiple assignments and coordinate and monitor workflow
•  Ability to work on multiple projects and adapt to changing priorities and deadlines
•  Ability to multi-task under pressure and without supervision
•  Professional skill level in Microsoft Word, Excel, PowerPoint and Email a must
•  Strong overall computer skills
•  Strong English language skills – written and verbal
•  Ability to compose and initiate various forms of correspondence
•  Professional telephone manner
 
Interested candidates are to send their resumes directly through this advertisement or fax their resumes to (905)970-0999. For more information please contact our office at (905)230-5627.

 

Bilingual Customer Service Representative (TR-BCS)

Location: Renforth & Eglinton, Mississauga, ON
Rate: $16.00 - $17.00/hour (Bilingual)
Hours: 9:00am – 5:00pm (Monday – Friday)
Posted Date: 10/08/14

Duties:
•  Enter repairs into database within 24 hours of receipt (verify customer details)
•  Answer customer calls and provide warranty information/ repair status and document in internal software
•  Make outgoing follow up calls and document in internal software
•  Create and manage estimates and customer responses
•  Provide email responses to customer inquiries within 24-48 hours
•  Invoice repairs and create shipping labels/documents

Seeking candidates with the following qualifications:
•  Must have 1 – 3 years experience in a similar role
•  Professional skill level in Microsoft Word, Excel, PowerPoint and Email a must
•  Strong English and French language written and verbal skills (FLUENT)
•  Ability to compose and initiate various forms of correspondence
•  Professional telephone manner
•  The ability to prioritize, complete multiple assignments and coordinate and monitor workflow
•  Ability to work on multiple projects and adapt to changing priorities and deadlines
•  Ability to multi-task under pressure and without supervision
•  Strong overall computer skills
•  Must be organized and able to self-manage in a fast paced work environment

Interested candidates are to send their resumes directly through this advertisement or fax their resumes to (905)970-0999. For more information please contact our office at (905)230-5627.

 

 

Sales Rep (PAL-SR)
Location: Lawrence and Dufferin, Toronto, ON
Hours: Mon- Wed 9am-5pm; Thurs- Fri 12pm- 8am; Sat 9 30am- 5pm
Salary: 35K (2% Commission)
Posted Date: 10/08/14

Role & Responsibilities:
- Must have furniture sales experience
- Must be able to understand sizes, scales, and fabric
- Must be able to read pricelists and able to do compute basic math
- Proficiency in programs such as Google Sketch or InDesign an asset
- Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
- Must possess strong interpersonal and computer skills, which are necessary to establish a selling relationship with customers
- Must have good computer skills; able to post the ads and manage the website
- Must be able to keep the store clean and tidy
- Able to help the clients with their individual tastes an styles with creative freedom
- Must be able to use sample boards
- Demonstrate passion for the brand, products, services, and solutions offered to the customers
- Providing post- sale customer service


Interested candidates are to send resumes to email provided or fax resume to 905 970 0999. For more information please call our office at 905 230 5627

 

 

Reception/Office Administrator (LW-RA)
Location: Queen St. and The Gore Rd.,Brampton, ON
Shift:  4:30am- 1:30(Mon, Tues, Wed, & Thurs) and 10:00am-4:00pm(Fri)
**Candidate must be flexible with shift times    
Salary: To Be Determined Based on Experience and Qualifications

Posted Date: 10/08/14

Seeking candidate for the following role:
- Efficiently co-ordinate daily office activities, as well as co-ordination of specific projects
-Effectively manage multiple tasks consistently
- Compose company documentation and maintain set company precedents
- Liaise in interactions with, both, clients and multiple employees
- Assist with weekly payroll administration, invoicing, and reporting
- Comfortably handle reception duties; including a multi-line switchboard, faxing, and filing

Seeking candidate with the following qualifications:
- Strong communication skills; both written and verbal
-Excellent knowledge of MS Word, Outlook, and Excel, as well as other applications such as, Internet Explorer
-Prior experience working in a placement agency
- Varied experience handling a multi-line switchboard; 6-8 lines
-Confident, consistent worker who is comfortable interacting with people
-An individual with excellent punctuality and strong work ethic
- Able to provide written letters of reference upon request
- Able to provide a Clean Criminal Record Check

For more information please call our office at (905)230-5627.

 

Reception (CV-REC)

Location: Jane St. & Langstaff Rd., Vaughan, ON
Salary: $30,000
Hours: Monday - Friday 8:00 am-4:30pm
 9:00 am-4:00pm Saturdays (As Required)

Posted Date: 10/08/14

Position Details:
 
•    Greeting Clients in a friendly, professional manner and offering refreshments
•    Facilitating relationships between Clients and Sales Reps.
•    Maintaining the Client/Visitor sign in log.
•    Maintaining the slab/samples log
•    Faxing copies of logs and various other documents to fabricators in a timely manner.
•    Ensuring equal distribution of Clients to Sales Reps.
•    Answering general phone inquiries with regards to the show room.
•    Maintaining the reception desk.
•    Updating product reference books for all retail locations.
•    Labeling samples, as needed, when requested by Showroom Manager.
•    Ensuring coffee bar and showroom washroom are stocked with supplies at all times.
•    Maintain quality service by adhering to policies, procedures and standards.
•    Contribute to team environment by accomplishing various other tasks related to the position, as required.
•    Tracking various data for management in regards to the Showroom
•    All other duties assigned by management, as required

Position Requirements:

•    Previous experience in a sales related reception position
•    Prior experience in the stone and tile industry is an asset
•    Positive, professional attitude and appearance is required
•    Organized individual with strong communication skills, both written and oral
•    Detail oriented person who is punctual and driven
•    Proficient with computer skills in Word, Excel, Internet Explorer, etc.
•    Skilled in general office duties such as faxing, scanning, and maintaining a multi-line phone system

Interested candidates can submit their resume directly through this advertisement or fax resume to (905) 970-0999.
For more information please call the Let’s Work office at (905) 230-5627.

 

Sales Support Representative (CV-CSR)
Location: Jane St. and Langstaff Rd., Vaughan, ON
Type: Full-time
Rate: TBD

Posted date: 10/08/14

Seeking a candidate for the following role and responsibilities:
- Provide Sales Support for Sales Reps including stock checks, order processing, pricing, follow-ups
- Provide back up to Sales Reps when out of office
- Answer all incoming calls for customer service
- Maintain quality service by adhering to policies and procedures
- Clarify customers' understanding of products and services by explaining product and features, answering questions and offering relevant information
- Ensure customers get accurate and efficient responses to any inquiries
- Record orders by answering telephone, email and faxes
- Complete order by contacting Sales Rep and/or customer to clarify specifications, to convey order status, or obtain authorization when needed
- Maintain strong knowledge of products and services by reading specification updates, attending information meetings and referring questions to Supervisor
- Generate weekly reports for Retail and Contractual Sales Representatives from Signs in logs and Tag logs
- Back up for Order Desk department
- Improve sales by recommending changes to order-processing procedures and sales scripts
- Prepare sample requests for Sales Reps
- All other duties as assigned by manager


Seeking a candidate with the following qualifications:
- Must have 1-5 years experience in a previous Sales Support & Customer Service role
- Architectural design industry experience an asset
- Must have CRM knowledge
- Strong communication and organizational skills
- Proficient in Microsoft Word and Excel
- Sales and customer service driven

Interested candidates are to send resume to email provided or fax information to 905 970-0999. For more information, please call 905 230 5627.

 

 

Showroom Sales & Design Consultant (CL-SSC)

Location: Lawrence St., Toronto, ON
Salary: To Be Determined Based On Experience

Posting date: 10/08/14

Hours: 9 am-5 pm Monday - Friday, Saturdays 9 am-4 pm (As required)

Position Details:

The Showroom Sales & Design Consultant primary responsibility is to turn each and every customer interaction into a sale by providing a personalized design consultation and an exceptional customer service experience.

•    Asking engaging questions in order to establish an honest and astute qualification of the customer based on the customer’s wants and needs
•    Creating an open conversation that builds rapport and focuses on customer benefits a solutions
•    Presenting thorough and confident knowledge of classic and current design trends, material, pricing and installation ideas
•    Providing samples and other design support (i.e. pictures, color copies, websites, photographs, sketches, brochures, maintenance products, etc.
•    Completing the color selection with dedication to detail
•    Carrying out retail transactions with proficiency
•    Responding to requests and deadlines in a timely manner
•    Maintaining a courteous and professional demeanor throughout the design consultation    experience

Position Requirements:

•    Previous experience in customer service, retail, or sales
•    A background in the design and architecture industry; Or tile industry experience
•    Be consistently punctual, reliable and flexible in a changing environment
•    Co-operate with team members and support a culture of collaboration
•    Multitask (i.e. work with more than one customer at a time)
•    Perform everyday office duties, such as: answering phones, filing, labeling, opening and closing, documenting traffic, helping to maintain showroom appearance and sample support
•    Occasional lifting of product; 50 pounds maximum
•    Work on projects as assigned by managers

Send resumes directly through this advertisement or fax your resume to (905) 970-0999
For further details please contact the Let’s Work office at (905)230-5627

 

A & D Sales Representative (CV-AD)

Location : Jane St. &Langstaff Rd., Vaughan, ON
Salary: TBD
Posting date: 10/08/14
Role and Responsibilities:

-Supporting customers by providing detailed information/specs on the company's range of products in the territory
-Identify and build long term relationships within the architectural and design community
- Building relationships with existing clients as well as potential clients within a specific geographic market
-Creating and delivering design solution presentations
-Providing post-sale customer service
-Providing result reports---daily call reports, weekly work plans, and monthly and annual territory analyses
-Maintain professional and technical knowledge by attending Trade Shows, educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Qualifications and Education Requirements:

    Related post-secondary education
    3-5 years working within Architectural Design community


Preferred Skills:

    Customer Service Skills
    People and goal oriented


Email resume to address provided or fax resume to 905-970-0999. For more information contact our office at 905 230 5627.

 

Warehouse Supervisor/ Marble/Stone/ Slab  (CV-WS)
Location : Jane St. &Lang staff Rd., Vaughan, ON
Salary: 45k-50k

Posted Date: 10/08/14

Role and Responsibilities:
•    Measuring and reporting the effectiveness of the department activities
•    Supporting documentation, receiving incoming material and routing to appropriate area or personnel
•    Filling work orders from production, packaging assembly and receiving into finished goods
•    Supervise a large crew and assist in daily warehouse and shipping areas
•    Satisfying internal shipping requirements ( technical service, vendors, etc. )
•    Ensuring accuracy of shipments
•    Developing and maintaining departmental work instructions for all tasks
•    Establishing or adjusting work procedures to meet warehouse demands as dictated by production schedule and work flow
•    Ensuring inventory transactions are accurately logged and overseeing cycle counts and reconciliation activities
•    Interpreting company policies to workers and enforcing safety regulations
•    Recommending measures to improve quality of service, increasing efficiency of department
•    Continuously improve warehouse operations through the use of lean enterprise practices•    Conferring with manager and sales department to coordinate activities
•    Must have excellent communication Skills
•    Must have experience with Slab/ Marble and stone industry
•    Must be certified for overhead crane

* Candidates having experience in marble ,stone and slab industry will be submitted to client.

Interested candidates are to send resumes to email provided or fax resumes to 905 970 0999. For more information please call our office at 905 230 56277

 

 

Dual Ticket Electrician/Millwright - Extrusion Plant(P-DTE/MILL)
Hours: Continental Shift, monthly rotation between Morning and Night Shift
Salary: TBD (Benefits included)
Location: Airport Rd & Queen St., Brampton, ON

Posted Date:10/08/14

The candidate will have the following role:
•    Strong hydraulics, pneumatics, and welding experience
•    Strong PLC skills, troubleshooting and programming.
•    Works in a cost effective manner and maintains a high standards of quality and excellent workmanship.
•    Performs preventive and predictive maintenance on production and production supporting equipment as outlined in the individual work instructions.
•    Ensuring that replacement parts are on order to minimize downtime.
Skills & Experience:
•    Certified Electrician license - 442A
•    Certified Millwright license - 433A
•    5+ years of experience.
•     Experience in the plastics manufacturing industry is preferred
•     Experience with Plastic Extrusion machinery is preferred
•    Good working understanding of electro-mechanical principles.
•    Good communication skills in English (verbal and written)
•    Able to work at heights using ladders and scissor lifts
•    Must have own tools
•    Regularly exposed to noise and temperature changes.

Interested candidates are to send resumes to email provided or fax resumes to 905 970 0999. For more information please call our office at 905 230 5627-

 

Credit Manager(CV-CM)

Location : Jane St. & Langstaff Rd., Vaughan, ON
Salary: TBD
Posting date: 10/08/14
Role and Responsibilities:
This role is responsible for developing positive internal and external relationships by using credit as a sale tool.
•    Balancing the conflicting goals of sales growth and Accounts Receivable collection(Days Sales Outstanding)
•    Meet with Sales teams regularly to discuss and resolve credit issues and Sales opportunities
•    Maintain collection guidelines by writing and updating collection policies and procedures
•    Evaluate collection policies and procedures by assessing accounts recovered in relation to effort, methods and costs involved
•    Develop and  prepare timely, meaningful and actionable collection reports. Reconcile customer accounts to present to the client or provide to accounting to adjust their account.
•    Collect delinquent accounts by identifying and notifying customers through in person meetings, telephone discussions or other means of contract to establish repayment.
•    Supervise and direct efforts of the Accounts Receivable Clerk
•    Minimize losses by referring bad debt accounts to outside agency or legal firms.
•    Maintain customer confidence and protect operation by keeping collection information confidential
•    Maintain professional and technical knowledge in order to comply with existing standards and requirements; enforcing adherence to these requirements; advising management on needed actions.

Qualifications and Education Requirements
•    undergraduate university business degree
•    5- 10years experience in similar credit position

PREFERRED SKILLS
•    People and goal oriented
•    High level of organization
•    Strong communication
•    Ability to successfully adapt to unique client personalities and needs
•    Team player


Interested candidates are to send their resume to email provided or fax resume to 905 970-0999. For more information please call our office at 905 230 5627.

 

Bookkeeping and Accounts Clerk (AV-BA)
Location: Jane St. & Langstaff Rd., Vaughan ON
Salary: $35,000
Hours: Monday to Friday 8 am -5pm

Posting date: 10/08/14
Key Responsibilities Include:

•    Reviewing contracts and purchase orders for billing terms;
•    Processing  and reconciling monthly invoices;
•    Filing all receipt documentation;
•    Communicating and resolving  receipt discrepancies and inquiries with clients/ vendors
•    Submitting employee time sheets in order to complete bi-weekly payroll requirements;
•    Maintaining an accurate filing system for payments and invoices;
•    Processing regular A/P  and A/R cheques;
•    Verifying invoices and approving client payment;
•    Carrying  out reconciliations, providing customers with statements
•    Able to perform other duties as assigned


Qualifications and Skills Required:

•    Accounting Diploma or Accounting Degree
•    Minimum 2 years experience in payroll, accounts receivable/payable functions
•    1-2 years of related experience with collections, government remittances, etc.
•    Knowledge of Business Vision would be an asset
•    Excellent written and verbal communication skills
•    Advanced knowledge of Ms Office along with strong data entry skills
•    Confident individual who is charismatic and outgoing
•    Self-motivated and able to work effectively, both, individually and as part of a team
•    Excellent time management skills and ability to meet deadlines
•    High attention to detail with strong technical, interpersonal and organizational skills
•    Ability to learn quickly and adapt to changing demands and priorities
•    Excellent interpersonal skills and a strong sense of professionalism



Interested candidates are to send their resumes to our e-mail or fax their resumes to 905 970 0999. For more information please call our office at 905 230 5627.

 

Customer Service Representative (HN-CSR)

Location: Airport Rd. & Queen, Brampton ON
 Shift:  5: 00am- 3:00pm Tues-Fri, 3:00pm - 1:00 am Tues- Fri,  6:00am-6:00pm  Sat- Sun- Mon
Rate: TBD

Posting date: 10/08/14

•  Reporting to the supervisor and support services
•  Monitoring EDI transactions between SAP and WMS (Red Prairie)
•  Running stock reports, converting to Excel spreadsheets, filtering by distribution centre
analyzing errors such as filed sales orders, post goods issue failures, stock variances, failed shuttle shipments  and sorting by 944 (inbound), 945 (outbound) and 947 (inventory)
• Correcting by matching, as applicable, order number, quantity, line number, SKU number and copying back to SAP via transfer system.(Error examples are receiving of "Hold " product, receiving damaged product, customer return processing, receiving against correct P.O)
• Escalating errors which cannot be matched to client support specialists or to internal IT department.
•  Reporting status to client management daily, weekly and monthly reporting
•  Main point of contact for client on al EDI communication issues
•  other duties as may be assigned.


 Required Skills sets
•  Warehouse process flow
•  EDI front end user experience including Retail Transaction sets
•  SAP, Excel and MS Word competency
•  Warehouse Management system (WMS) experience (Red prairie would be an asset)
•  Analytical capability and attention to detail
•  Inventory experience or familiarity would be an asset
•  customer service orientation


Interested candidates are to send their resume to email provided or fax resume to 905 970 0999.  For  more information, please call our office at 905 230 5627.

 

Sales Support Representative (CV-CSR)

Location: Jane St. and Langstaff Rd., Vaughan, ON
Type: Full-time
Rate: TBD

Posting date : 10/08/14

Seeking a candidate for the following role and responsibilities:
- Provide Sales Support for Sales Reps including stock checks, order processing, pricing, follow-ups
- Provide back up to Sales Reps when out of office
- Answer all incoming calls for customer service
- Maintain quality service by adhering to policies and procedures
- Clarify customers' understanding of products and services by explaining product and features, answering questions and offering relevant information
- Ensure customers get accurate and efficient responses to any inquiries
- Record orders by answering telephone, email and faxes
- Complete order by contacting Sales Rep and/or customer to clarify specifications, to convey order status, or obtain authorization when needed
- Maintain strong knowledge of products and services by reading specification updates, attending information meetings and referring questions to Supervisor
- Generate weekly reports for Retail and Contractual Sales Representatives from Signs in logs and Tag logs
- Back up for Order Desk department
- Improve sales by recommending changes to order-processing procedures and sales scripts
- Prepare sample requests for Sales Reps
- All other duties as assigned by manager


Seeking a candidate with the following qualifications:
- Must have 1-5 years experience in a previous Sales Support & Customer Service role
- Architectural design industry experience an asset
- Strong communication and organizational skills
- Proficient in Microsoft Word and Excel
- Sales and customer service driven

Interested candidates are to send resume to email provided or fax information to 905 970-0999. For more information, please call 905 230 5627.

 

Health and Safety Coordinator (S-HC)

Outside Sales Representative (TR-SM)
Assigned Territory: GTA
Client location: Vaughan, ON
Salary: TBD
Hours: Mon-Fri 8am-5pm

Posting date:10/08/14

Seeking a candidate with the following qualifications:
- Must have 3-5 years of experience within the wood door, wood trim and mouldings industry
- Must have an established relationship with clients within the industry
- Maintain existing client relationships as well as be able to build new relationships
- Attend work-related functions and stay well networked within the industry

Interested candidates are to submit their resume to email provided or fax resume to 905 970 0999. For further information, please contact our office at 905 230 5627.

Shift Supervisor (HP-WSS)

Location: Airport Rd. & Queen St. E., Brampton, ON

Salary: $52, 000-$56,000, work 36 hours; paid for 40)

Shifts available: Morning shift Tues-Fri 5am-3pm, Afternoon shift Tues-Fri 3pm-1am

Posting date: 10/08/14

Reports to: Operations Manager.

Responsibilities:

- Responsible for all operational aspects of the shift (floor and office), including labour planning/balancing, directing, counseling, instructing, and discipline. 
- Directs Warehouse and Office employees on inbound and outbound volume scheduling, order fulfillment, loading and shipping to ensure key performance indicators are met. 
- Notification to Client Customer Service of non-compliance by carriers or customers. 
- Provides team leadership and guidance to direct reports.
- Fosters good employee relations; deals with first stage grievances. 
- Determines how work is assigned to the floor based on equipment availability, space utilization (case vs. rack vs. bulk), etc. Monitors Operator productivity on an ongoing basis
- Trains employees.
- Ensures that volume schedule is up to date and modifies orders based on client needs.
- Provides information to Operations Manager regarding equipment repairs and facility maintenance. Contacts authorized contractors to schedule repairs and maintenance in concert with Operations Manager. 
- Responsible for the overall safety program as it relates to the shift.

Required Skill Sets:

- Leadership
- Manpower planning; MHE capability knowledge
- Warehousing principles; Warehouse layout
- Product knowledge; Customer profile knowledge; Client policies and procedures knowledge
-WMS experience; RF technology
- Root cause analysis skills; Change management skills; Interpersonal skills
- Ability to challenge status quo; Organization and time management skills
- Labour and employment legislation; Health and safety best practice knowledge and application

Interested candidates are to send their resume to email provided or fax resume to 905 970 0999. For more information, please call our office at 905 230 5627.

 

Bilingual Office Assistant (TI-BA)

Posting date: 10/08/14
Location: Eglinton & Renforth, Mississauga, ON
Rate: $15-16/hour dependent on qualifications
Hours: 8 30am-5 30pm (Full-time)

Seeking a candidate with the following qualifications:
- Provide customer service support to distributors
- Answer general inquiries relating to products, quotes and other information as required
- Able to handle 3-6 phone lines
- Provide light administrative support
- Intermediate Word & Excel skills preferred
- Must have intermediate to advanced (French & English) bilingual skills; verbal and written

Interested candidates are to send their resume to email provided or fax resume to 905 970 0999. For more information, please call our office at 905 230 5627.

 

Regional Sales Manager (E-SM)
Salary: TBD
Location: Mississauga, ON
*position will require some travel

Posting date: 10/08/14

Key Responsibilities:

• Collaborate with management to establish and recommend sales goals for assigned territory;
• Manage assigned sales area, maximizing sales revenues in achieving corporate objectives;
• Able to create rate proposals and rate structures; working under minimal supervision
• Take an active role in developing, and maintaining client relationships to support business development opportunities;
• Remain current on financial sales data and inventory related to territory;
• Forecast annual, quarterly, and monthly revenue figures;
• Present quarterly sales results to senior management, and sales team;
• In collaboration with management, develop sales strategies to increase market share and maximize revenue growth;
• Identify and follow sales policies, best practices and procedures to helps support the sales team
• Support and assist sales team in establishing relationships with potential and existing clientele;
• Constructively handle, or coach, responses to customer inquiries and complaints meeting time sensitive demands in a professional manner;
• Schedule and attend regular sales meetings
• Review Customer Log with individual sales associate. Identify trends, identify and support sales associate in situations where additional assistance might be needed;
• Work with senior management, to establish and control budgets related to sales promotions;
• Attend industry related functions, and networking events;
• Other duties and responsibilities as assigned;

Required qualifications:

• Related post-secondary education
• 5-7 years of Senior sales experience
• 3PL experience; preferably in an Outside Sales role
• Strong understanding of Logistics/Distribution centre operations
• Strong leadership qualities
• Self-Starter
• An understanding of customer and market dynamics;
• Analytical skills to interpret sales performance and market trend information;
• Strong client relationship management skills;
• Excellent verbal, written, and presentation communication abilities;
• Strong problem solving capabilities;
• Previous experience in developing marketing and sales strategies;
• Proficient with Microsoft Office applications (Word, Outlook, Excel, etc.)
• Valid Driver’s license; position will require travel within assigned territory.

Interested candidates are to send resumes to email provided or fax resume to 905 970 0999. For more information, please call our office at 905 230 5627.

 

Administrative Assistant- Textile Industry (KM-ADMIN)

Posting date: 10/08/14

Location: Renforth Dr. and Eglinton Ave., Mississauga, ON
Rate: 33-35K
Hours: Mon-Fri 8-5pm

Seeking a candidate with the following qualifications:
- Able to handle multiple projects at a time, while meeting tight deadlines
- Inventory analysis experience an asset
- Experience composing reports and other documentation
- Able to work under limited or no supervision
- Strong English verbal and written communication skills; French language an asset
- Intermediate to Advanced with Excel and EDI software
- High energy and self-starter
- Must have Textile and Garment industry experience*

Interested candidates are to send resumes to email provided or fax resumes to 905 970 0999. For more information, please call our office at 905 230 5627.

 

Customer Service Representative (N-CSR)

Location: Cottrelle & Airport, Brampton, ON

posting date: 10/08/14

Job Summary:
The Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by the lead CSR or Customer Service Supervisor.

Essential Duties & Responsibilities:
- Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
- Processes and inputs all customer orders
- Produces stock reports to check for product availability
- Produces all related paperwork and necessary information required for customer work orders
- Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
- Provides follow up with other departments to ensure service standards are being met
-  Assures proper invoicing of accounts by verifying computer generated invoices
- Prepares shipping and tracing information to customers as required
- Maintains damage records and back order logs
- Communicates customer feedback to management including any signs of dissatisfaction
- Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
- Oversees all paperwork associated with orders and maintain the corresponding files
- Maintains current and accurate procedure manual, which details the processing requirements for each account

Job Related & Physical Requirements:
- Must be able to work in varying facility conditions.
- Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed

Experience, Education, and Training:

- Strong computer knowledge including MS Office applications
- Experience with WMS systems (SAP, AS400, etc)
- Strong typing skills
- Shipping software systems including Ryder, UPS and Federal Express
- Excellent oral and written communication skills
- Excellent customer service skills
- HS diploma or equivalent
- 3PL experience considered an asset

Interested candidates are to send resumes to email provided or fax resumes to 905-970-0999. For more information please call our office at 905-230-5627.

 

Architectural Design Sales Representative (CE-AD)
Location: 407 and 427, North York, ON

Last updated: 10/08/14


Seeking a candidate for the following role:
- Ensure strategic business development and management of commercial agreements by making representations to key contacts, architects, designers, developers, and other members of the specification community in order to maximize sales opportunities
- Secure company's strategic positioning and establish company as a choice brand, presenting its advantages to each existing or potential clients, and other stakeholders
- Represent and promote the company's different line of products and increase sales within the assigned territory
-  Serve the architects and designers community, large flooring contractors, developers and other members of the specification community with appropriate communication and level of service
- Maintain and mage all the required information and documentations using the appropriate tools provided
- Communicate in all orders and leads and inform the sales manager of all problems concerning Company's customers within the sales territory
- Maintain daily communication and perform timely follow-up with necessary company departments
- Maintain existing accounts with accurate pricing, timely and proper updates of tiles and setting material samples
- Establish new client accounts and suggest displays and ceramic tile sample boards that would be adapted to their profile
- Planning and ensuring effective communications and sales calls with clients, members of the specification community, and other stakeholders. Frequency may depend on volume of sales, sales strategies and the client's specification needs

Seeking a candidate with the following qualifications:
- Must have experience within the Stone & Tile industry (3-5 years)
- Outside sales experience (min. 2 years)
- Exceptional Customer Service skills
- Maintain well-networked within the A & D Community ie. attending tradeshows and other work-related functions
- Sales-driven and people-oriented

Interested candidates are to send their resume to email provided or fax resume to 905 970-0999. For more information please call our office at 905 230 5627.

 

Architectural and Design - Sales Representative (CV-AD)

Posting Date: 10/08/14

Location: Vaughan, ON

Salary Structure: TBD

Role and Responsibilities:
 

• Supporting customers by providing detailed information/specs on the company's range of products in the territory
• Identify and build profitable long term relationships with the architectural and design community as well as commercial property owners
• Creating new revenue and existing revenue within a specific geographic market
• Creating and delivering design solution presentations
• Providing post-sale customer service
• Providing result reports---daily call reports, weekly work plans, and monthly and annual territory analyses
• Monitor competition by gathering marketplace information on pricing, products, new products, deliver schedules, merchandising techniques, etc.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Qualifications and Education Requirements

    College degree
    2-5 years in a similar position within industry

Preferred Skills

    Customer Service Skills
    Administrative Skills
    People and goal oriented

Send resumes to jobs@letsworklabourforce.com 
or fax your resume to 905 970 0999
For further details please contact 905 230 5627

Maintenance Millwright (P-MILL)

Posting date: 10/08/14

Hours: Continental Shift, biweekly rotation between Morning and Night Shift
Salary: TBD (Benefits included)
Location: Airport Rd & Queen St., Brampton, ON

The candidate will have the following role:

-Administer and implement the preventative maintenance program
-Safely and efficiently repair and maintain Plant facilities and equipment
-Routine maintenance of production equipment
-Work with Maintenance manager and External Contractors
-Maintain records of technical information and labour hours

The candidate will have the following skills and experience:

- Ontario Licensed Millwright (Red Seal) with 3 years experience in Manufacturing industry
- Communication Skills: verbal and written
- Exposure to plastic industry, thermoforming/extrusion is perferred
- Comfortable with exposure to noise, temperature change and lubricants

Send resumes to jobs@letsworklabourforce.com 
or fax your resume to 905 970 0999
For further details please contact 905 230 5627.

 

Customer Service and Support Supervisor (HK-CSS)

Type: Permanent

Salary: 60-65K dependent on experience

Hours: Days

Location: Airport Rd. & Queen St., Brampton, ON

Posting date:10/08/14

The successful candidate will have the following responsibilities:

- Reports to Director of Operations, with indirect reporting to Operations and Inventory Control   Managers.

- Provides systems, information processes and data integrity support to the management team (KPI daily & monthly reporting including accuracy validation).

- Maintains and refines the Volume Scheduling data collection process and reporting, and Inbound and Yard maintenance tracking reports.

- Maintains the Client Productivity Tracker programs.

- Prepares Balanced Scorecard data mining/mapping and monthly KPI reports. 

- Responsible for Master Data Maintenance of all Red Prairie WMS & WFM master data tables, including Item, Consignee, Carrier, Location and Hold Code tables.

- Provides indirect labour team support in WMS training including Order & Yard Management, Zoning, Put-away and Selection Logic (Systems Trainer)

- System Testing - Tests new features to ensure they fulfill our business requirements.

- Responsible for Coordinators and Door Managers daily activities and scheduling.

 

The successful candidate will have the following qualifications:

- Knowledge of: Tier 1 WMS  (RP & Manhattan WMS), Labour Management Software (RP WFM)

- Solid understanding of SAP

- Strong Microsoft Word & Excel skills

- Strong understand of Warehousing Principles

- Product knowledge

- Understanding of Warehouse processes and systems

- Experience with Crystal Report

- Documentation flow

- Demonstrated ability to train other staff

- 3PL Customer Service experience

- Client policies and procedures

- Results orientated and strong communication skills

 

Interested candidates are to submit their resume to email provided or fax resume to 905 970 0999. For more information, please call our office at 905 230 5627.